Q Safe S.P.S., a leading Australian manufacturer and supplier of safety signs and products, has been serving industries such as mining, construction, civil, transport, education, and health for over 25 years. Committed to protecting people and property, they pride themselves on exceptional customer service, quick turnaround times, and the ability to customize products to meet specific client needs.

What challenges did you face in your organisation?

To enhance their artwork approval process and improve operational efficiency, Q Safe S.P.S. adopted Annature, an Australian-made eSigning platform. This transition to digital signatures has streamlined their workflow, particularly in obtaining artwork approvals from clients.

"We haven't had any issues with the platform; it's been seamless," says Belinda Spratt, Customer Care and Office Facilitator at Q Safe S.P.S. "From our side, it's incredibly easy to use, and our clients find it straightforward as well. It's one of the easier systems we've used for this purpose, which is crucial for us because we want the approval process to be as smooth as possible for everyone involved."

The company primarily uses the eSigning platform to send artwork proofs externally to clients for approval. The simplicity of the system allows them to upload artwork and send it off without complications.

"What I enjoy most is how we can essentially set it and forget it," Belinda explains. "We upload the artwork, send it out, and we don't have to worry about whether we've sent it or not. We can easily go in and see what's been sent, confirm that it has gone out, and check what stage it's at. Whether the client has viewed it a couple of times or completed it, we're not left guessing. It saves us a significant amount of time and reduces the manual handling that we used to deal with."

The platform's tracking capabilities have also been a game-changer for their internal team.

How has Annature improved your processes?

"Our art guys have direct access to the dashboard, so they can always check the status before coming to us asking if we've seen an artwork approval," Belinda adds. "This transparency helps streamline our production schedule. If something is at its scheduled print run time and we don't have approval yet, we can proactively follow up. It keeps everyone on the same page and enhances our overall efficiency."

By automating the artwork approval process, Q Safe S.P.S. has noticed significant improvements in both efficiency and customer satisfaction.

"It's working perfectly for how we need it to work," Belinda concludes. "We're using it to track our artwork approvals without having to manually handle the process ourselves. It automates and streamlines everything for us, which is exactly what we were looking for. Our clients appreciate the ease of use, and it allows us to focus more on delivering quality safety products rather than getting bogged down in administrative tasks."
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https://qsafesps.com.au/