As a busy commercial cleaning company servicing Port Macquarie, Wauchope, and surrounding areas, Port Crystal Cleaners operates with over 50 staff members, many of whom work outside regular business hours. Managing employment contracts, onboarding, and critical safety documentation previously required significant administrative effort, often taking weeks due to the logistical challenge of getting employees to physically sign paperwork.

What challenges did you face in your organisation?

Chelsea Styles, Executive Administrator at Port Crystal Cleaners, recognised early on the need to digitise and streamline the process. "Our staff are spread across multiple locations, working unconventional hours," Chelsea explains. "Before implementing Annature, onboarding and safety compliance could easily drag on for weeks. Now, most documents are signed and returned within a day—often just hours."

Chelsea highlighted that the decision to choose Annature came after comparing several digital signing solutions. "We considered other platforms, but they often required expensive monthly subscriptions," she recalls. "Annature’s pay-per-use model was immediately attractive. It offered precisely what we needed, without the ongoing cost burden."

How has Annature improved your processes?

Since adopting Annature, Port Crystal Cleaners has experienced substantial administrative improvements. Document turnaround times reduced dramatically—from several weeks down to less than a day. "Sending contracts and OH&S updates directly to employees via SMS notifications has been incredibly effective. Employees can now quickly sign forms on their phones at any time of day or night, without disrupting their schedules," Chelsea explains. This change alone has saved the business several administrative hours each week, eliminating the need to chase paper forms or have staff stay back in the office after hours.

The convenience factor has also greatly enhanced employee satisfaction. "Employees no longer need to adjust their routines or physically visit our office just to sign documents," Chelsea adds. "They can now handle essential paperwork from home, on their phones, whenever it suits them."

Chelsea points specifically to Annature's templates and automatic reminders as standout features. "The templates make onboarding seamless, significantly reducing setup time for each new hire," she says. "Automatic reminders ensure that staff complete paperwork promptly, without additional follow-ups from our admin team."

By digitising internal document management, Port Crystal Cleaners has dramatically streamlined its operations, saving valuable time, reducing administrative burdens, and enhancing staff satisfaction—all thanks to Annature.

https://portcrystalcleaners.com.au/