Mutual Care NSW, an established and passionate NDIS (National Disability Insurance Scheme) service provider, has dedicated years to supporting individuals with disabilities across Australia. Focused on delivering essential services and resources to enhance the quality of life for people with disabilities, Mutual Care NSW continuously seeks ways to improve operational efficiency. In July 2023, they took a significant step by implementing Annature's eSigning platform, an Australian-made solution designed to streamline document signing and support compliance with data security laws.

"We've had an exceptional experience using Annature's e-signing platform," shares Alex El Shaar, a representative from Mutual Care NSW. "Before this, we faced challenges with getting documents signed on time—staff would send emails, but some would go unnoticed, and following up for signatures took up valuable time. With Annature, that entire process has become easier and much more reliable."

What challenges did you face in your organisation?

Prior to integrating Annature, obtaining signatures often felt like a lengthy process, consuming staff time that could be better spent supporting clients directly. The administrative burden was particularly challenging because timely and efficient document management is critical for NDIS providers. However, once they adopted Annature’s eSigning solution, the organisation quickly noticed improvements.

One feature that stood out for Mutual Care NSW was the automatic SMS notifications and reminders. "The reminders feature has truly been a game-changer for us," Alex explains. "We absolutely love that Annature allows us to send automatic email and SMS reminders for unsigned documents. This means our clients receive prompts without us having to manually follow up, making the process much smoother and leaving clients no room to forget or delay."

How has Annature improved your processes?

With Annature’s platform, Mutual Care NSW has also enjoyed a noticeable boost in productivity. "We've seen our staff become much more efficient," Alex remarks. "Just having SMS as an option for notifications is a fantastic feature because clients respond much faster to text reminders than they do to emails. It’s led to a real increase in the speed at which documents are signed, which ultimately means we can focus more on client care and less on chasing signatures."

Another crucial factor for Mutual Care NSW was ensuring data security and compliance. As a provider handling sensitive health data, they are required by law to store data domestically within Australia. Annature’s commitment to storing all client information within the country was a key benefit for them. "Having our data stored in Australia gives us peace of mind," Alex adds. "We know we’re not only meeting our legal obligations but also ensuring that our clients’ information is secure."

The transition to Annature has been highly beneficial for Mutual Care NSW. With an intuitive platform, enhanced security, and automated features that save time, they’re now better positioned to focus on their mission of supporting individuals with disabilities. "Annature is doing exactly what we need it to do," Alex concludes. "The platform has made our work easier, and we’re grateful for how much it’s improved our document processes."

https://mutualcarensw.com.au/