As a recruitment company deeply committed to transforming employment across Australia's mining, construction, and civil sectors, MACFORCE Australia needed a document signing solution robust enough to handle the demanding pace of onboarding labour hire staff. Sue Bradley, Client Mobilisation Administrator at MACFORCE Australia, described their previous experience as frustratingly inefficient: "Our previous provider charged high, inflexible fees, and the system itself felt unnecessarily complicated."

What challenges did you face in your organisation?

MACFORCE Australia switched to Annature, immediately experiencing significant improvements, particularly in document turnaround and cost efficiency. "We went from spending thousands on a rigid plan to a flexible, pay-as-you-go model," Sue highlighted. "This change alone reduced our document handling costs by approximately 90%, directly boosting our bottom line."

Efficiency gains were equally impressive. Sue explained that prior to Annature, document turnaround often took up to a week due to the logistical difficulties of manual signing processes, especially considering the remote and distributed nature of their workforce. "Now," Sue added enthusiastically, "the same onboarding and compliance documents are typically returned within a day—sometimes even minutes. It’s genuinely transformed how quickly we mobilise new staff onto job sites."

How has Annature improved your processes?

A significant part of this efficiency boost comes from Annature's SMS notifications and automatic reminders. Sue noted, "Most of our candidates are working remotely or on-site, where emails often go unnoticed. SMS notifications and automated reminders have significantly reduced the delays we previously encountered in obtaining signed employment contracts, tax forms, and compliance documentation."

Sue also praised the administrative ease Annature provides. "I’m managing hundreds of contracts, tax forms, and compliance documents every month for daily onboarding of labour hire workers. The ability to clearly track who has viewed, signed, or still needs a reminder has dramatically simplified my workflow, eliminating hours of administrative follow-up. It’s straightforward, intuitive, and saves us countless hours every week."

Overall, Annature has enabled MACFORCE Australia to substantially cut costs and markedly improve administrative efficiency, crucial for a company that prioritises rapid and accurate onboarding. As Sue concluded, "Annature is exactly what our fast-paced, people-focused business needed. It simply works."

https://www.macforce.com.au/