Delivering real value to clients without paying a fortune

The text messaging feature has noticeably improved our document turnaround time and our clients are loving it.

Headshot of happy customer

Andrew Haynes

Kindred Accounting

We’re numbers people seeking a simple life, rich with purpose. We wake up every day committed to helping you get more time and money out of your business so you can spend it on the people you really value; your family.

What did eSigning look like before you started using Annature?

We've been using eSignatures for a while now, in previous roles & businesses. In 2018 when we started our business, we were initially using DocuSign but ended up moving to Annature when DocuSign moved to increase the cost of our subscription exponentially.

One of the problems we faced when this happened was choosing an alternative as there were so many options out there.

Why did Annature end up being the right choice for you?

We made a shortlist, trialled a few products, and for a few reasons we ultimately fell in love with Annature.

We saw the text messaging feature as an opportunity to improve the signing experience for our clients. Ensuring that we're delivering the best service and the easiest process for our clients is always at the core of our business. The text messages also helped us improve the speed in which documents are signed and returned to us, which is a great value-add for our internal operations.

The pay as you go pricing was appreciated as our signing requirements can fluctuate. We previously had no option but to commit to lengthy contracts and upfront prices, it just wasn't a nice way of doing business.

What differences have you seen amongst clients and internal staff since adopting Annature?

The text messaging feature has noticeably improved our document turnaround time and our clients are loving it. We had high hopes, and we've been absolutely stoked with the results. Our team has also felt a big difference as their time is no longer being spent on low-value tasks like sending reminders or making phone calls just to chase a signature.

The most important asset in our business is our team. We see eSignatures as playing a small but important role in showing them that we value their time. Personally I enjoy working in an organisation that values my time and doesn't expect me to shuffle paper.

The time and cost savings are a given, but client experience is key. It’s 2022 and for most of us the expectation is to be signing documents electronically. Chuck the printers in the bin!

https://www.kindredaccounting.com/