Dawson Real Estate, a boutique agency in the City of Manningham, Victoria, specialises in residential and commercial property sales and leasing. Committed to exceptional, personalised service, they focus on local expertise to achieve the best outcomes for their clients.

Facing the challenges of time-consuming paperwork and the need for quicker deal closures, Dawson Real Estate sought a solution that would modernise their processes. They turned to Annature, an Australian-made eSigning platform, to revolutionise the way they handled contracts and agreements.

"Our experience with Annature has been very good," says Ben Dawson, owner of Dawson Real Estate. "We use it regularly—three or four times a week—and it's become essential to our operations. As a small boutique business, having a reliable and efficient system is crucial. Annature fits that perfectly. Clients sign the documents accordingly, and we've had no complaints whatsoever. It's great to have something that just runs smoothly without any hiccups."

What challenges did you face in your organisation?

Previously, clients had to schedule in-person appointments to sign documents, which could take days and risk losing deals.

"Before Annature, we'd often have to wait two days for a client to come in and sign a document," Ben explains. "In that time, we could easily lose a deal. With Annature, we can send a residential tenancy agreement and have it back in half an hour. It's enabled us to secure deals much quicker and get signatures far more efficiently, which is absolutely crucial in our industry where timing is everything."

Annature has reduced turnaround times and ensured deals aren't lost due to delays. Clients appreciate the convenience of electronic signing without visiting the office or handling physical paperwork.

How has Annature improved your processes?

"Annature has improved our operations dramatically," Ben notes. "Having an efficient way to get contracts signed is vital for us. Annature has enabled us to get contracts signed quicker, secure signatures faster, and make our entire process more streamlined. It's been a real game-changer. Our clients find it convenient, and it enhances their satisfaction with our services."

Dawson Real Estate plans to utilise additional features like automatic reminders for unsigned documents and configuring emails to be sent from their own domain, enhancing professionalism and branding in client communications.

Ben is also interested in Annature's identity verification feature. "The ID verification is a useful addition, especially for residential tenancies," he says. "It would help us securely acquire and store client IDs, adding another layer of efficiency and compliance to our processes. Knowing we have secure methods to handle sensitive information gives us and our clients peace of mind."

Overall, Dawson Real Estate is pleased with Annature. "We haven't had any difficulties at all," Ben concludes. "It's efficient, user-friendly, and fits our business needs perfectly. Annature has truly streamlined our business and has definitely elevated the way we handle real estate transactions and client interactions. We couldn't imagine going back to the old way of doing things. It's just made everything so much easier and more efficient."

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https://www.dawsonrealestate.com.au/